ERP시스템 도입이 기업 경영성과에 미치는 영향

Abstract

Small and middle-sized businesses' management innovation necessary for survival is information systems, the new management systems which satisfy the knowledge and information age today. ERP systems, the representative information system, can define the small and middle-sized businesses' necessity to introduce them for management innovation as five things. First, it's countermeasures about change of management environments. Second, it's improvement of internal management systems. Third, countermeasures about increase in personnel expenses. Fourth, it's countermeasures about increase in distribution costs. Fifth, it's the necessity to obtain competitive information.

The study tries to examine management performance of ERP systems from the viewpoint of BSC, that is, the balanced scorecard which simultaneously analyzed performance of the financial and non-financial aspects after introduction of ERP systems. Purposes of the study are as follow: First, it tries to analyze if there are any differences in management performance before and introduction of ERP systems. Second, it tries to analyze effects of management performance and corporate character variables of companies who introduce the ERP systems on each other.

The study wrote a questionnaire after drawing a research model and research hypothesis based on the precedent studies. And the questionnaires are distributed to small and middle-sized businesses. For the collected data, reliability was verified by using SPSS 19.0(Statistical Package for Social Science), the statistical program. frequency and percentage were calculated to examine general characteristics of survey subjects. It tries to accomplish the purposes of the study with the statistical analyses techniques including technical statistics, matching samples, t-test (paired samples t-test), and correlation analysis. It is intended for presenting basic direction to the small and middle-sized businesses that try to introduce ERP systems in the future. It tries to make a contribution to seeking management performance plans of the ones which are now utilizing them.