창업보육센터 매니저의 서번트 리더십이 입주기업의 매니저 만족도에 미치는 영향과 자기효능감의 매개효과에 관한 연구

Abstract

The fourth industrial revolution and the global economic recession have recently reduced the size of the employment market for companies. Thus, the Korean economy can achieve job creation and economic growth through the activation of the start-up. Start-up can boost the national and local economies as well as the self-realization of individuals. In particular, the Business Incubator provides information on government policy funds, education and consulting services so that the founders can establish self-sufficiency in the early stage of the start-up. It will be a great help for activating the start-up and the role of Business Incubator is growing in the start-up ecosystem. There are more needs to establish a business infrastructure and activate the business. Therefore, the role of a business incubator is increasingly important to increase the success rate of start-up. The Business Incubator provides information on government policy funds, training, and consulting services so that the founders at the start of the business can develop self-sufficiency. In addition, the Business Incubator provides a variety of spaces to reduce rental costs and the cost of maintaining the initial workplace, and provides information exchange, operation support, technology and financial support to help revitalize entrepreneurs. As such, the role of Business Incubator, which is a place where technology is based on entrepreneurship, is becoming important in start-up ecosystem. The suggested hypothetical relationships were tested with primary data from a sample 211 firms in the Business Incubator. The main findings of this study are as follows: first, it is found that servant leadership of Business Incubator's manager have positive impact on self-efficacy of manager in firms, but not on business performance. Second, self-efficacy of firm have positive impact on the manager satisfaction and business performance. It can be seen that the role of self-efficacy is important as the factor that makes it possible for firms to satisfy Business Incubator's manager. Especially, it is considered that self-efficacy is important as a way to improve the business performance of firm. Third, self-efficacy of firm mediated the relationship of servant leadership of Business Incubator's manager, manager satisfaction and business performance. Fourth, mediating effect of self-efficacy on the path between managers’ servant leadership and incubating satisfaction was significant. This study contributes to the understanding of business performance of firm by developing an theoretical model, incorporating the role of servant leadership of Business Incubator's manager, self-efficacy of firm and manager satisfaction. So far, studies related to Business Incubator have mainly focused on the competence and characteristics of Business Incubator's manager. There is a lack of research on manager's leadership and incubating company's performance. This study can be utilized as basic data to improve performance. It is also expected to contribute to the expansion of leadership research of Business Incubator's managers.