품질 및 경영기법을 활용한 조직의 상호의존적 공동책임 아키텍처 설계

Abstract

Traditional cause-and-effect techniques, of which approach depends on problem solving in the perspective of 4M or 6M (Man Power, Method, Material, Measurement, Machine, Mother Nature), have been mainly applied into the manufacturing realm to implement Failure Mode and Effect Analysis for efficient quality control. However, they limit in solving multidisciplinary problems due to their closeness dedicated to local problems within the relevant department. They also cause the complexity in applying their solutions into integrated management systems where require concurrent and parallel analysis along with harmonious consensus across multiple departments. To overcome these limitations, this paper proposes an interdependent co-responsibility architecture for efficient organizational operations through cause-and-effect-based quality management techniques. The proposed architecture is designed to enhance interdependency across departments by integrating the 6M analysis with International Organization for Standardization (ISO) 9001, which pursues the sectoral interconnectivity and the establishment of communication systems. For such purpose, the present work first conducts expertise survey to validate the necessity of interconnectivity for performing efficient and effective organizational operations. Second, it performs the conformance check of the usefulness of the integration of the traditional 6M analysis with the ISO perspective. Based on the expertise survey and the conformance check, it third proposes the architecture that can be used to diagnose, adjust and update internal organizational operations with consensus but without conflicts in communications.