Stakeholder Management for the Success of Construction Projects in Vietnam

Abstract

Aim of the study is to explore the role of Stakeholder-based management for achieving the success of construction projects in Vietnam. Hence, a logical and systematical process of statistical analysis has been carried out based on data collection from the questionnaire survey. From initial 36 factors which were collected from previous studies, after pilot test, the finalized survey of 39 stakeholder management factors was conducted at construction sites in Vietnam. After a careful filtering process, 163 valid responses have been analyzed. From the result of factor analysis, 6 components are extracted including: (i) Work Environment, (ii) Management Activity, (iii) Stakeholder Information, (iv) Project Organization, (v) Stakeholder Characteristic, and (vi) Prediction. Although only Work Environment and Management Activity related factors impact directly on project success in accordance with the result of Structural Equation Modeling (SEM), the four remaining factors highly relate and influence on project success by indirect ways. The finding could assist to project management team and other authorities identify determinants of stakeholder management so that they can focus more on to achieve better project results. Additionally, this study introduces a practical approach of Social Network Analysis (SNA) for enhancing stakeholder management at construction sites in which two cases of building project in Vietnam are chosen. Because of its importance, communication and workflow networks are employed and identified by requesting respondents to rate into the five-point scale questionnaire survey. Based on the measurement of four centrality metrics and then present them under sociograms with the aid of UCINET software, it can be seen that SNA is more useful and powerful in examining the relationship among individuals/ groups than traditional stakeholder analysis methods regardless of a project grows in both of size and complexity. Thereby, project managers and his/ her team can easily evaluate the degree of influence of each stakeholder and also reveal hidden relationships among them so that better managerial strategies would be built and the chances for achieving project success has been increased.