대학도서관 서비스 품질이 이용자 만족도에 미치는 영향에 관한 연구

Abstract

A Study of Relationship between Service Quality and User Satisfaction of University Library Service

A - Young Kim

Major in Business Administration Department of Business Administration, Graduate School of Business Administration, Pukyong National University

Abstract

Education, research, central agency to perform the basic functions of the University community service for university libraries that support learning, research and service activities of the faculty and students, as well as the need to respond quickly to these changes in the educational environment. Intellectual resources of the university library to allow efficient use of the information collection, organization, and accumulation. Library management plan fits in the contemporary environment as users seek to require new forms of information services to meet the user-oriented services that are performed for the use of all the facilities and services provided shall be transformed into a university library.

In addition, the role of their cultural needs as a Community Facility simple loan and return of books as education and basic facilities and research facilities, as well as the ability of the University Library, students meet a variety of other functions, including complex as the space requirements of the University, and each and cultural environment Considering the development of cultural events and the provision of cultural services of the University Library became interested in the background of these other functions can be called. Academic information, as well as to members of the university about the library's services can provide cultural information and cultural experience at the same time, the instrument can recognize new wealth, the need is emphasized.

Cultural content library electronic resources, director of print materials, the library website, using library facilities, library space and the environment, the professionalism and attitude of staff on the university library service quality factors that support the education and academic research, this study additional factors selected by the University of factors affect the relationship between the analyzed survey data, based on library services in general, no satisfaction conducted by university members H The rest were not short of expectations for collectible printed materials and electronic data analysis important for high-impact was unknown. This university library services, in order to improve user satisfaction, the need to enhance the quality of the printed material and electronic material content and come up with ways for this material, as well as for improving the quality of services throughout the University Library should with the activation enhance.