상사의 감성리더십이 조직시민행동에 미치는 영향에 관한 연구 - 상사 신뢰의 매개효과(금융업 종사자를 중심으로)

Abstract

A Study on the Influence of Leader's Emotional Leadership upon OCB - Mediating Effect of Leader Trust (Focusing on Financial Services Professionals)

The financial industry of South Korea came to be faced with new environment internally and externally following the foreign currency crisis. For survival of financial institution, the corporate efficiency and the task result have been emphasized. This brought about many problems. On the back of concentrating on the short-term performance, it led to excessive competition among organizational members and extremely stressed technical capability. Thus, rather than competitive edge in the whole organization, the climate was formed that secures an individual's status and gives priority to the advantage in competition with coworkers. Accordingly, a serious problem happened in the long-term organizational development such as losing mutual cooperation and mutual trust in organization.

To supplement a negative result of this management method, the aim is to suggest paradigm in new leadership through emotional leadership that is noted these days. Also, as a method for enhancing organizational effectiveness, the aim is to research into the relationship with OCB (organizational citizenship behavior) that may bring about long-term performance in organization and into which prior factors are needed for this, by paying attention to members' extra-role behavior.

This study was carried out in order to examine the mediating effect of trust as for the influence of leader's emotional leadership, which is perceived by financial services professionals, upon organizational members' OCB. It selected the personal emotion awareness and the social relationship management as sub-factors of leader's emotional leadership in financial institution, analyzed the influential relationship with financial services professionals' OCB, namely, altruism, civic virtue, and sportsmanship, and verified mediating effect of leader trust.

Summarizing the results of empirical analysis, they are as follows. First, out of leader's emotional leadership, the personal emotion awareness was indicated to have positive influence upon leader trust. And even the social relationship management out of emotional leadership was indicated to have positive influence upon leader trust. Second, the leader trust out of OCB was indicated to have positive influence upon altruism and civic virtue. Also, sportsmanship was analyzed to have positive influence, even if being weaker than two kinds of OCB in the above. Third, out of leader's emotional leadership, the personal emotion awareness was indicated to have positive influence upon altruism out of OCB. The social relationship management was indicated to have positive influence upon sportsmanship. However, the civic virtue and sportsmanship on personal emotion awareness and the altruism and sportsmanship on social relationship management were all indicated to fail to have positive influence. Fourth, out of leader's emotional leadership, the personal emotion awareness was indicated to have full mediation effect of leader trust in the relationship with altruism. The social relationship management was indicated to full mediation effect of leader trust in the relationship with sportsmanship. However, the leader trust was indicated to have no mediating effect in the relationship with the remaining sub-factors of the emotional leadership and with the sub-factors of OCB. Seeing the above results, the conclusion came to be created as saying that a leader's emotional leadership may have positive influence of having leader trust as medium in the relationship with organizational members' OCB. Accordingly, a leader of financial institution will need to maximize effectiveness of organizational citizenship behavior and establish the strategic standard for human resource management within organization by concentrating a great interest and capability on forming trust available for causing organizational members' OCB while being energic in activity of emotional leadership.