조직의 공유멘탈특성요인이 만족도 및 성과에 미치는 영향분석

Abstract

This empirical study examines the impact of organizational shared mental characteristics on employee satisfaction and performance, focusing on members of insurance companies. Utilizing a self-report survey method, data were collected from insurance employees in the Busan and Gyeongnam regions between December 7 and December 30, 2024, through both face-to-face and online surveys. A total of 294 valid responses were analyzed using IBM SPSS Statistics Version 27.0 and AMOS 23.0 to conduct path analysis. The research model includes four independent variables—job characteristics, team goals, team members, and team atmosphere—with job satisfaction and internal customer satisfaction serving as mediators, and job performance and organizational performance as the outcome variables. Key findings indicate that clear job characteristics, well-defined team goals, and a positive team atmosphere significantly enhance job satisfaction, while the composition of team members does not exhibit a notable impact on job satisfaction. Additionally, team members and team atmosphere positively influence internal customer satisfaction, whereas job characteristics and team goals do not yield a significant effect in this regard. Both job satisfaction and internal customer satisfaction, in turn, are strongly associated with improvements in individual and organizational performance. These findings highlight the importance of fostering clear job definitions, effective team goals, and a positive atmosphere to enhance satisfaction and performance within insurance organizations. Organizational efforts to improve work environments, manage objectives effectively, and cultivate a positive team atmosphere are essential strategies to enhance employee satisfaction and, ultimately, organizational performance. Keywords: Insurance, Organization, Shared Mentality, Satisfaction, Performance