서번트 리더십이 팀 효과성에 미치는 영향에 관한 연구

Abstract

Today’s business enterprises require a new leadership paradigm that will lead organizational changes in this age of unlimited competition, and recently the academic world has presented a servant leadership as an alternative to the traditional leadership model. To provide for leadership model that will maximize the performance of the organization for the development of manufacturing enterprises that has been facing a hard situation, having grasped how the transactional leadership that represents traditional leadership and the servant leadership that draws attentions from the academia by means of comparison between the two, and also how the quality of Leader-Member Exchange affects the team effectiveness having combined with servant and transactional leadership, the participants of this survey were selected among the employees who worked at 15 manufacturing firms located in Busan and Gyeongnam region and asked to complete the survey. And 288 responses returned were used in conducting empirical analysis. The research results are as follows. First, results from analysis revealed that elements of servant leadership, healing and vision, had positive impact on team satisfaction, the element of team effectiveness, and also that awareness, healing and vision had positive influences on team performance. Second, results indicated that contingent reward, the element of transactional leadership, had positive influence on team satisfaction as well as team performance. Third, servant leadership had more positive impact on team effectiveness than transactional leadership. Lastly, results showed that while the quality of Leader-Member Exchange partially mediate the effect of servant leadership on the team effectiveness, there were no mediation effects of the quality of Leader-Member Exchange with respect to the relationship between transactional leadership and team effectiveness. The following implications were drawn from these research results. First, although servant leadership elements have not been clearly identified, researcher has presented servant leadership by four kinds of elements, such as awareness, healing, vision, and listening. Second, an empirical research that will compare servant leadership and transactional leadership has been conducted for the first time. Lastly, results revealed that business enterprises are required to put the servant leadership into practice in order that the enterprises and its employees should grow and develop together through total education having introduced the servant leadership that stresses the human factor actively, and that business enterprises are also required to use the servant leadership and the transactional leadership as in complementary way, not mutually exclusive manner, so as to fit the situation.