한국 중소기업에서의 싱글PPM운동의 유효성에 관한 경험적 고찰

Abstract

An Empirical Study on the Effectiveness of the Single PPM Movement in the Korean Enterprises of Small and Medium Size.

Jung, Sang-Chul

Department of System Management Graduate School of Industry Pukyong Nationl University

Abstract

Directed by Professor Kwon, Hyuck-Moo

Due to raw material price increase and exchange rate fluctuation, the Korean small and medium enterprises are faced with cost reduction as well as quality improvement problems at once. In order to solve these Problems, the quality innovation movement Single PPM has been employed in many companies since its first introduction as 100 PPM. This study attempted to observe if the employment of single PPM creates the effective result of management. Also, to get a better managerial result, the study tried to find the most efficient model for introducing the Single PPM. To achieve the research objective, a survey data based on the questionnaire was collected and analyzed by using Minitab statistical software package. The results of this study can be summarized as follows: First, for successful employment of the Single PPM, all the employees should participate in the innovation activities voluntarily. Second, CEO should play the most important role to produce better managerial results. Third, execution of the incentive system is very important to introduce and apply the Single PPM successfully and continuously. Forth, the adaption of the Single PPM seems to help to increase the level of quality and improve productivity. But the statistical analysis does not shows a significant evidence that the Single PPM activities contribute quality level improvement. This implies that the Single PPM activities in industries are oriented more quality cost reduction than quality improvement. In conclusion, there are several points to be considered for successful launch of the Single PPM program in the small and medium sized companies. First, the active participation and interest with the execution of incentive system by CEO is a key factor for success. Second, active use of the basic quality tool, including the control chart, QC 7 techniques, capability study and etc., will help get the better improvement results. Third, appropriate education of the employees and CEO is necessary.