특1급 호텔 주방의 조직구조 특성, 지식경영 프로세스, 직무만족과의 관계 연구

Abstract

There have been rarely any published studies exploring knowledge management process and its relationships with organizational structure and job satisfaction among the kitchen staff in luxury hotels. The primary purpose of this study is to explore a theoretical framework, including three attributes: knowledge management process, organizational structure, and job satisfaction among the kitchen staff of the luxury hotels. It is proposed that a knowledge management process influences organizational structure and job satisfaction, on which it take an effect in turn. The empirical research is done, based on survey data from the kitchen staff of the luxury hotels in Busan. Two hundreds and seventy three kitchen employees attending the major luxury hotels in Busan are sampled to serve the purpose of the study. Factor and multiple regression analyses are utilized to find out the relationships among the study constructs. The results support the hypothesized theoretical framework. The knowledge management process, organizational structure, and job satisfaction have a positive impact on one another. The evaluation of the relationship between the knowledge management process is identified statistically, mutually, and positively significant. Some useful implications for practice and research are identified. The knowledge management process is a representative construct of management capabilities. The organizational structure can represent as management resources. Job satisfaction is the major concept of organizational efficiency. The mutual and positive relationships among these concepts interpretate further that the relationships among organizational capabilities, resources, and efficiency work in the same way.