트레일러 운전자들의 갈등이 성과에 미치는 영향에 관한 연구

Abstract

Recently, the distribution in business level is becoming important by confirming the possibility that the company can enhance competitiveness in cost reduction. Furthermore, the distribution is being recognized as criterion of national competitiveness and the freight industry plays a pivotal role in national economy development. However, studies on the employees in the distribution business have been insufficient yet. Although studies on the employees in general companies have been done, the study on the drivers in the freight industry has not been done sufficiently because of their specific relation with employer. Exacerbation in the conflict makes obstacles in achieving company's goal. This conflict is that of human relationships and the conflict on business sometimes has the positive and developmental effects on the performance or job involvement, however. As we can see, the conflict and conflict management in company are very important to such an extent as to influence the company's success or failure, so the study on this field is needed. This paper shall analyze the effects which trailer drivers' conflict has on the performance by job satisfaction and involvement. In addition to the effects, this paper shall analyze the problem of this specific industrial structure to contribute to development in the freight industry. Results indicate that trailer drivers' conflict can lower the job satisfaction and involvement, and that the satisfaction can affect the job performance but the involvement can't affect the job performance.